FAQs

1. What would I do if I received the wrong order ?

For inquiries of all orders and returns, please contact customer service via CUSTOMERSERVICE@FANCICLUB.COM ASAP before making changes on Paypal to ensure the least complicated/fastest solution.

RETURN FOR EXCHANGE POLICIES: It is Fancì Club’s mission and responsibility to help you to find your fit and proceed with your orders with utmost care. Therefore, we sincerely apologise if you have received the wrong orders. Click here for more information.

2. What if I want a refund?

For inquiries of all orders and returns, please contact customer service via CUSTOMERSERVICE@FANCICLUB.COM ASAP before making changes on Paypal to ensure a least complicated/fastest solution. Click here for more information.

3. What do I do after I place my order?

Please wait for 7 business days of studio prep + SHIPPING TIME. 

All orders are carefully, responsibly hand-made to fit you perfectly, so each order will go through 7 business days of making/preparation time until we hand your items to our carrier for shipping. The tracking number will be available from 3-4 days starting from the 7th day since you placed your order. 

*Remember to provide the required measurements for your items so that the process won’t meet a delay. Please check your email as we will contact you to inquire for missing information if needed.

4. Does Fancì Club ship to my country?

Yes, we do, wherever you are! Click here for more information.

5. How do we pay?

Fancì Club accepts PayPal as an official payment method.