Refund Policy

For inquires of all orders and returns, please contact customer service asap before making changes on PayPal to ensure the least complicated/fastest solution
via CUSTOMERSERVICE@FANCICLUB.COM.

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IMPORTANT NOTICE Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing unboxing videos.

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REFUND POLICIES

Only faulty/wrong items purchased on fanciclub.com are eligible for return. Customers must inform us within 4 days after receiving the order. 


– Clothing line are NON-REFUNDABLE/EXCHANEGABLE unless they are manufactured flaw/wrongly delivered. 

– Jewellery is NON-REFUNDABLE under any circumstances.

– Accessories (bags and shoes) are NON-REFUNDABLE unless they are manufactured flaw/wrongly delivered. –


All returns that are shipped back within the 14—day time period will be refunded to you by the original form of payment excluding your shipping fee & PayPal fee. When the complete order is returned, the order will be assessed, and if pass the requirements, a refund will be processed within 7 days.


We DO NOT accept refund/return request for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by consult with us to avoid any confusion/misunderstanding. 


We DO NOT accept returns/exchanges for discounted items. 

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Fancì club reserves the right to reject any items/refunds that do not meet the following requirements:

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Return/refund requests have exceeded 4 days after customers received the package.

Item is returned in original condition and with tag and original packaging. (All RETURNS MUST NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED).


We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstances, we have the right to cancel the ongoing refund/exchange/returns request.


We will any cancel refund/exchange/returns request if the processing time last more than 30 days. 


Note: The refund amount does not include the shipping fee unless the order has not been shipped out. Please be aware of this policy before making any refund request. 


ORDER CANCELLATION

We only accept order cancellation request within 24 hours since your purchase. We will automatically reject any request that did not meet this deadline. 


REFUND INSTRUCTIONS

1) Fancì DOES NOT accept refund item through FedEx since it may result in failure to receive the item. We won’t issue a refund if customers refund through FedEx. We advise our customer to use DHL service when returning the item to ensure a smooth delivery and quick refund. 

 
2) Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will subtract this amount in the refund money to cover the fee. 
 
3) Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination. 
 
4) Customer must update us with the tracking number so we can follow up with the shipment. 
 
5) In case the shipment is lost in transit, Fancì does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.
 
6) All refund items must be delivered back to the warehouse. No refund will be made if we do not receive the returned items or receive damaged items (worn, altered, washed, etc). Please email customerservice@fanciclub.com to receive careful instruction. 

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CUSTOMER’S RESPONSIBILITY

Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice.


The customer’s responsibility is to provide us complete and correct shipping information (EORI number or Tax Identification number if required). Order with missing or incorrect information (address, contact number, email) will expect a slight delay from the promised delivery time. We do not take responsibility for late delivery due to the reason above.  


Please be aware that our shipping fee does not include custom tax. It is the customer’s responsibility to fullfill the tax payment to receive the good. We do not take any responsibility if customers refuse to pay the tax/delay in paying tax. Refund will not be accepted without any exceptions. 


Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance. 


The customer’s responsibility is to provide us complete and correct shipping information (EORI number/Tax Identification number/CNPJ/CPF number if required). Order with missing or incorrect information (address, contact number) will expect a delay from the promised delivery time. Please understand that this procedure is very time-consuming and might cause extreme delay; thus, please ensure you have all the correct information before confirming your order. We do not take responsibility for late delivery due to the reasons above, including refunding the order. 


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