Refund Policy

For inquires of all orders and returns, please contact customer service asap before making changes on PayPal to ensure the least complicated/fastest solution.
via CUSTOMERSERVICE@GMAIL.COM .

IMPORTANT NOTICE Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing unboxing videos.

What if I want a refund?

REFUND POLICIES


Only faulty/wrong items purchased on fanciclub.com are eligible for return within 4 days after customers receive the package. Our customer care must be notified of any delivery discrepancies within 3 days of this order arrival.

All returns that are shipped back within the 14—day time period will be refunded to you by the original form of payment excluding your shipping fee & PayPal fee. When the complete order is returned, the order will be assessed, and if pass the requirements, a refund will be processed within 7 days.

We do not accept refund/return request for unfit items. Please check the size guide carefully as well as consult with our customer service team before purchasing. Customers may also prevent this by provide your measurements during check-out so we can adjust the item. 

However, Fanci club reserves the right to reject any items/refunds that do not meet the following requirements:

Our customer care was notified of any delivery discrepancies within 5 days of receipt of the order.

Return/refund requests have exceeded 7 days after customers received the package.

Item is returned in original condition and with tag and original packaging. (All RETURNS MUST NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED).

 

We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstance, we have the right to cancel the ongoing refund/exchange/returns request.

We will any cancel refund/exchange/returns request if the processing time last more than 30 days. 

 

ORDER CANCELLATION

 

We only accept order cancellation request within 24 hours since your purchase. We will automatically reject any request that did not meet this deadline. 

REFUND INSTRUCTIONS

 

1) Fancì DOES NOT accept refund item through FedEx since it may result in failure to receive the item. We won’t issue a refund if customers refund through FedEx. We advise our customer to use DHL service when returning the item to ensure a smooth delivery and quick refund. 
 
2) Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will include this in the refund money to cover the fee. 
 
3) Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination. 
 
4) Please send us the tracking number so we can follow up with the shipment. 
 
5) In case the shipment is lost in transit, Fancì does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.
 
6) All refund items must be delivered back to the warehouse. No refund will be made if we do not receive the returned items or receive damaged items (worn, altered, washed, etc). Please email customerservice@fanciclub.com to receive careful instruction. 

IMPORTANT:

Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice.

The customer’s responsibility is to provide us complete and correct shipping information (EORI number or Tax Identification number if required). Order with missing or incorrect information (address, contact number) will expect a slight delay from the promised delivery time. We do not take responsibility for late delivery due to the reason above.  

 

The refund amount does not include the shipping fee. Please be aware of this policy before making any refund request.