Returns & Exchange

For inquires of all orders and returns, please contact customer service asap before making changes on PayPal to ensure the least complicated/fastest solution.
via CUSTOMERSERVICE@GMAIL.COM .

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IMPORTANT NOTICE Please provide photos for proof in your return/refund inquiry so we can assist you with utmost care. This is compulsory for every inquiry, and we won’t resolve cases without providing photos/videos.

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What would I do if I received the wrong order?

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It is Fancì Club’s mission and responsibility to help you to find your fit and proceed with your orders with utmost care. Therefore, we sincerely apologise if you have received the wrong orders. Please contact customerservice@fanciclub.com to receive our support. 

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Return to exchange requirements:

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Only wrong/faulty orders purchased on fanciclub.com are eligible for free return to exchange within 7 days after customers receive the package. However, Fancì Club reserves the right to reject any items that do not meet the following requirements.

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–   Our customer care was notified of any delivery discrepancies within 5 days of package arrival.

–   Item is returned in original condition and with tag and original packaging. (All RETURNS MUST NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED)

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Items exchanged upon individual requirements are currently unavailable so please be very precise in the cart’s special instructions about your measurements.

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We are not responsible for damaged products due to delivery. You may return the item to the following address by any transport service providing us with the item’s tracking number. If we are unable to receive the tracking number by any circumstance, we have the right to cancel the ongoing refund/exchange/returns request.


We will any cancel refund/exchange/returns request if the processing time last more than 30 days. 


ITEM RETURN INSTRUCTIONS

 

1) Fancì DOES NOT accept refund item through FedEx since it may result in failure to receive the item. We won’t issue a refund if customers refund through FedEx. We advise our customer to use DHL service when returning the item to ensure a smooth delivery and quick refund. 
 
2) Please DO NOT send the package under COMMERCIAL GOOD and choose the Gift/souvenir category to avoid customs tax. If any chances the customers do not follow this instruction and a customs fee is required, we will include this in the refund money to cover the fee. 
 
3) Please include ALL shipping information and contact number as any missing information will result in unsuccessful delivery and the package might be returned to the original destination. 
 
4) Please send us the tracking number so we can follow up with the shipment. 
 
5) In case the shipment is lost in transit, Fancì does not take any responsibility for tracking and finding the package. Customers must take full responsibility for contacting the courier/custom and finding the shipment. No refund will be made until we successfully receive the package.
 

ORDER CANCELLATION

We only accept order cancellation request within 24 hours since your purchase. We will automatically reject any request that did not meet this requirement. 

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Return Address

Please contact customerservice@fanciclub.com to receive specific instruction.