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Knowledge Base
Swiftly resolve your queries with frequently asked questions
Where do I add instructions for delivery?
, Shipping & Delivery
What is customer’s responsibility?
Returns
What do I need to provide when I request for a return?
Returns
Under what circumstance am I allowed to exchanges/refunds?
Returns
Can I cancel my order?
Returns
Can I return/exchange if my order is unfit?
Returns
Can I return if my order does not arrive on time?
Returns
For order shipping to Brazil
Shipping & Delivery
Why I haven’t received my order?
Shipping & Delivery
What do I do if I need to receive the order by a specific date?
Shipping & Delivery
How much do I pay for shipping?
Shipping & Delivery
How much duty tax do I have to pay?
Shipping & Delivery
Where does Fancì Club deliver?
Shipping & Delivery
When will I receive my order?
Shipping & Delivery
How many days does it take for my order to arrive?
Shipping & Delivery