We’re sorry for the inconvenience! Sometimes, order confirmation emails can be delayed or blocked due to platform issues, especially with PayPal. This is usually a temporary issue, but here are some steps you can take:

1. Check your spam/junk folder: Sometimes, confirmation emails are mistakenly filtered.
2. Verify your email address: Double-check that the email address you provided during checkout is correct.
3. Wait a few minutes: Email delivery can take a little time. If it’s been over an hour, there might be another issue.

If you still haven’t received your confirmation email, please email our support team at customerservice@fanciclub.com. Include the following details to help us resolve the issue faster:

• Your full name
• Order number (if available)
• Email address used for the order
• Date and time of purchase

Our support team will look into the issue and send you your confirmation email as soon as possible.

The made-to-measure option is a customised option for the garments. Our production team will make the garments under your measurements. For this option, we will need the following measurements:

• Bust
• Hip
• Waist
• Height
• In-seam length (must provide for pants)

You can select this option and note the measurements when choosing the size. There will be an extra fee for this service.

Please note that this option is only for customised measurements. For any request to alter the material or colour, please contact us directly to receive the instruction.