We offer two refund methods for eligible returns:

1. Store Credit: processed within 24 hours after approval.
2. Original Payment Method: processed within 14 business days, depending on your bank’s processing times.

Please note:

• Sale items are not eligible for refunds.
• Refunds are only applicable to full priced items and must meet our return conditions.
• Processing times may vary based on your bank’s policies.

• Customers are responsible for failed delivery attempts. We will not refund if you are unable to receive the item and did not give prior notice.
• Please do not return any item without our confirmation. We will not issue any refund or exchange under this circumstance.
• It is the customer’s responsibility to provide complete and correct shipping information (and documentation if needed). Orders with missing or incorrect information (address, contact number) will be delayed from the promised delivery time. This process is time consuming and may cause extreme delay, so please confirm all information is correct before placing your order. We do not take responsibility for late delivery caused by incorrect information, including refunding the order.

• Damaged or defective items: an unboxing video is required. We cannot process the request without one.
• Wrongly delivered items: photos of the item received alongside your order confirmation.
• Made to measure items: measurements taken and photos showing the discrepancy from the confirmed specifications.
• Unfit items do not qualify for return (see below), so no documentation is needed for fit issues after delivery. If you want fit guidance before ordering, contact us at customerservice@fanciclub.com with your measurements.

• Eligible items are limited to: manufactured flaws or defects, wrongly delivered items, and made to measure items that do not match the confirmed specifications.
• Clothing: eligible only under the three reasons above. Unfit sizing is not eligible (see below).
• Jewellery: non-refundable and non-exchangeable, no exceptions.
• Accessories (bags, shoes, chokers, gloves, glasses, etc.): eligible only for manufactured flaws or wrongly delivered items.
• Items purchased during a promotion or sale period: non-refundable and non-exchangeable, no exceptions.
• The Hand-Embroidered Rose Mini Skirt: non-refundable and non-exchangeable under any circumstances.
• Customers must report any issue within 7 days of receiving the order. We cannot process requests after this period.
• Shipping fees are non-refundable, except for orders cancelled within 24 hours of purchase.

• We only accept order cancellation requests within 24 hours after your purchase. We will automatically reject any request that does not meet this deadline.

• Unfit items are not eligible for return, refund, or exchange. Sizing that does not fit is not treated as a manufacturing defect.
• To avoid this, please consult our customer service team before purchasing at customerservice@fanciclub.com, including your measurements, so we can advise on sizing. This consultation provides fit guidance only and does not create a right to return after delivery.
• All orders are final 24 hours after purchase.

• Unless the customer consults with us prior and gets our confirmation, we will not allow returns under any circumstance. 
• We do not guarantee delivery date for standard shipping orders.